Custom work and repair jobs create unique liability because jewelers are often working with sentimental items, unknown prior work, fragile stones, worn mountings, and customer expectations that may not match the technical realities of the job. This presentation explains how jewelry stores can reduce legal and operational risk by setting expectations early, documenting item condition, and using written approvals before work begins.

Areas covered include customer-supplied stone and metal releases, CAD and custom approval processes, stone setting and removal risks, fragile or previously set stones, repair limitations, revision and cancellation policies, final approvals before production, and the importance of photo documentation and detailed job notes.

Attendees will learn how to identify high-risk custom and repair jobs, protect against misunderstandings, and reduce liability through stronger forms, clearer communication, and more effective procedures that protect both the customer and the business.